VORQENZA · Store information
RETURNS, REFUNDS & CANCELLATIONS
An order issue starts with a conversation.
Last updated: 25 October 2026
01 / Contact the team
Have your order reference, the item name and the reason for the request ready. Contact us to discuss a return, refund, exchange or cancellation. Read any item-specific return conditions before placing an order.
02 / Preserve the item
Keep the goods unused, together with their tags, accessories and original packaging, while the request is considered. Wait for confirmed instructions before sending a return; our business address is not automatically the return destination.
03 / Something is wrong
For damaged, faulty or incorrect goods, tell us promptly. Keep photographs of the product, its label and packaging. We will advise how to supply any information needed to assess the issue and discuss the available resolution.
04 / An approved refund or exchange
We will confirm the required steps, collection or postage arrangements, any applicable costs and the expected processing time. A bank or payment service may take additional time to display the credit. Refer to the order and earlier correspondence if you need an update.
05 / A cancellation request
Contact us as soon as you decide to request a change or cancellation. Whether it can be completed depends on how far the order has progressed. We will check its status and explain the options.
06 / Rights that remain yours
Nothing in this process takes away applicable statutory consumer rights.
VORQENZA TRADING PRIVATE LIMITED
PLOT NO 24, 2ND FLOOR GARG PLAZA, SHOP NO 328, New Delhi, North West Delhi, Delhi, 110034.GSTIN: 07AAMCV7292E1ZV
Phone: +91 9319521147
For store, order or information enquiries, visit Contact or call the number above.